What Changed
KOMOJU has launched the Chargeback Management Tool in the Merchant Dashboard, along with REST API endpoints under /api/v1/chargebacks.
The release includes:
- A dashboard interface for tracking dispute deadlines, reviewing claims, accepting liability, and uploading defense files
- Automatic webhook and email notifications for new chargebacks and upcoming deadlines
- API support for retrieving dispute records and submitting defense files programmatically
Merchant Impact
Merchants no longer need to manage chargebacks through email and spreadsheets. They can respond to card issuer inquiries faster. Deadline notifications also help reduce disputes lost to missed filing deadlines.